Privacy Policy

We collect only what we need to run your account and fulfil your orders:

• Account details: your email address and password (passwords are stored securely by our authentication provider and are never visible to us).
• Research-use-only waiver: your full legal name, initials, typed electronic signature, the waiver version and the date and time you signed.
• Order details: the products you order, your shipping address, and the billing address and phone number needed for payment.
• Messages you send us through the contact form, email, or the on-site support chat.
• Membership and partner program details, such as member codes, credits and discounts.

We do not receive or store your full card or bank account numbers. Payments are entered on and processed by our third-party payment processors.

• To create and secure your account and confirm your research-use-only waiver.
• To process payments, calculate shipping, ship orders and provide tracking and order updates.
• To answer your questions and provide customer support.
• To apply member, volume and partner pricing and credits.
• To prevent fraud, enforce our Terms of Service and meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

We share information only with service providers that help us operate the store, and only what they need:

• Payment processors, to take card or bank payments.
• Shipping software and carriers (for example Shippo and the carrier delivering your package), to quote rates, buy labels and deliver orders.
• Our website hosting, database and authentication providers, to run the site and your account.
• Email providers, to send account and order emails.
• Google (Gemini), only for the text of messages you choose to send to the AI support chat.

We may also disclose information when required by law, to respond to lawful requests, or to protect our rights, customers or the public.

We use essential browser storage to keep you signed in and to remember your cart. We do not use advertising cookies.

We keep account and order records for as long as your account is active and as long as needed afterwards for legal, tax, accounting and dispute purposes. Signed waivers are kept as a record of your agreement.

We use encrypted connections, access controls that limit your records to your own account, and reputable service providers. No system is perfectly secure, so please use a strong, unique password and contact us if you notice anything unusual.

You can ask us to access, correct or delete your personal information, subject to records we must keep by law (such as order and tax records). Depending on your state, you may have additional privacy rights. To make a request, email us from the address on your account.

Our site and products are only for adults 21 and older. We do not knowingly collect information from anyone under 21.

If we change this policy, we will update the date below and, for significant changes, let account holders know.

Pep Research Labs

220 S Wilcox St #567, Castle Rock, CO 80104

Email: admin@pepresearchlabs.com · or use our contact form