Shipping Policy
At Pep Research Labs, we work to process and ship orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Processing times are estimates and may be longer during holidays, periods of high order volume, product launches or other unexpected circumstances.
Shipping Time
After processing, orders typically arrive within 5–7 business days. Shipping times are estimates and are not guaranteed. Weekends and holidays may affect both processing and delivery times.
Tracking Information
Tracking information is available upon request. Please contact Pep Research Labs with your order information if you would like a tracking update.
Carrier Delays and Shipping Issues
Once an order has been transferred to the shipping carrier, Pep Research Labs is not responsible for delays, missed delivery estimates, lost packages, delivery errors or other shipping issues caused by the carrier.
Customers should contact the carrier directly regarding delivery delays or tracking issues. Pep Research Labs will provide available order and tracking information to assist with a carrier claim when reasonably possible.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order. Pep Research Labs is not responsible for packages delayed, returned, lost or delivered incorrectly because of inaccurate or incomplete information supplied by the customer. Additional shipping charges may apply if an order must be reshipped.
By placing an order with Pep Research Labs, the customer acknowledges and agrees to this Shipping Policy.