Refund & Return Policy
Wrong item?
Contact us within 48 hours of delivery with your order number and photos, and we'll review it promptly. See section 2 below for details.
Due to the sensitive and specialized nature of research-use materials, all sales are final except as expressly stated below.
1. General Policy
We do not accept returns or provide refunds for:
- Changes of mind
- Customer ordering errors
- Improper storage, handling, or misuse
- Products damaged in shipping
- Products that have been opened, used, altered, or damaged after delivery
2. Incorrect Items
Please contact us if you receive an item different from the one you ordered.
Notification deadline
You must notify us within forty-eight (48) hours of confirmed delivery. Claims submitted after this period may not be eligible for review.
Your claim must include:
- Your order number
- A detailed description of the issue
- Clear photographic evidence of the product, packaging, and shipping label
After reviewing the claim, we may, at our discretion, provide a replacement, issue store or vendor credit, or refund the affected item when a replacement is unavailable.
Submitting a claim does not guarantee approval. All claims are reviewed individually and remain subject to verification, applicable law, and the terms of this policy.
3. Payment Disputes
Before initiating a chargeback or payment dispute, please contact us directly and allow us a reasonable opportunity to investigate and resolve your concern. Initiating a chargeback or payment dispute may result in the immediate suspension or termination of your membership and the loss of associated membership benefits, vendor credits, discounts, rewards, and account privileges, subject to applicable law and the terms of your membership agreement. This provision does not limit any rights or remedies available to you under applicable law.